IT Operations · Application Support · Cybersecurity

Kevin
Gitau.


IT operations and application support engineer with a cybersecurity track. Six years keeping distributed systems healthy across enterprise networks, regulated fintech, and IoT at scale, with every incident owned from first alert through post-mortem.

Nairobi, Kenya · EAT (UTC+3)
Kevin Gitau
6+
Years
3,000+
Endpoints
73%
MTTR cut
99%
SLA
About

Two disciplines, built in parallel. The core is production systems and cloud infrastructure: Azure-hosted platforms, distributed IoT, and application support under real commercial pressure. Security is the second, built deliberately alongside: SIEM engineering, penetration testing, and Active Directory defense. Alongside both, I build and ship independent products.

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Experience
Technical Support Engineer
Dec 2024 – Mar 2026
4R Digital Limited·UK · Remote · Cloud platform

Production support for a cloud-hosted SaaS platform blending software services with connected IoT hardware endpoints.

  • Cut operational overhead 40% through targeted automation
  • Administered Azure + Entra ID across the platform estate
  • Ran container security assessments with Trivy and Docker Scout
  • Maintained observability via Grafana + Prometheus
AzureEntra IDGrafanaPrometheusTrivyPostman
Application Support Analyst (Part-time Contract)
Dec 2023 – May 2025
Ateo Finance·US · Remote · Regulated fintech / trading

Part-time consultancy running production support for regulated US fintech trading platforms across staging and production. Held alongside full-time roles, with dedicated evening and weekend coverage windows.

  • Reduced incident recurrence 25% through structured post-mortems
  • Cut engineering escalation response time 20%
  • Owned SQL root-cause analysis and end-to-end QA
SQLMS SQL ServerJiraLog AnalysisQA Testing
Technical Support Engineer
Apr 2022 – Aug 2024
KOKO Networks·Nairobi, Kenya · Climate tech / IoT

Monitoring and reliability for a distributed IoT platform across 3,000+ field endpoints.

  • MTTR: 11 min → 3 min via Python automation
  • 98% uptime across 3,000+ IoT endpoints
  • 50% faster troubleshooting through improved tooling
PythonGrafanaAWS CloudWatchSQLPostman
NOC Engineer
Sep 2020 – Mar 2022
Adrian Kenya Limited·Nairobi, Kenya · Enterprise ISP

24/7 NOC monitoring of enterprise ISP infrastructure across OLTs, core nodes, and backhaul.

  • 99% SLA adherence across enterprise accounts
  • 24/7 continuous coverage across the OLT estate
BMC RemedyOLTNetwork MonitoringSLA Management
IT Support Engineer
Oct 2017 – Jul 2020
Decko Africa·Nairobi, Kenya

End-to-end IT support and Windows Server administration as the organisation's primary technical contact.

  • Administered Active Directory, Group Policy, and Hyper-V
Windows ServerActive DirectoryGPOVirtualisationHyper-V
Skills
View all skills
IT Operations & Technical Support

Monitoring, incident response, and customer-facing support across production platforms.

GrafanaPrometheusAzure MonitorSQLJiraFreshserviceServiceNowITILSLA ManagementRunbooks
Cloud & Infrastructure

Administering cloud estates and identity across Azure and AWS.

AzureEntra IDAWS CloudWatchKubernetesDockerLinuxWindows ServerActive Directory
Security

Detection engineering, API and network testing, and Active Directory defense.

WazuhBurp SuitePostmanWiresharkBloodHoundnmapMetasploitSysmon
Development & Automation

Automation and independent product builds, end to end.

PythonBashTypeScriptReactNext.jsn8nGit
Certifications & Education
View all credentials
Selected Credentials
Cloud & Network Security
Cyber Shujaa
APIsec Certified Practitioner
APIsec University
CCNA Switching & Routing
Cisco
AZ-104 Azure Administrator
Microsoft
Full credential history on Credly
Education
B.Sc. Business Information Technology
Jomo Kenyatta University · Second Class Upper
Google Cybersecurity Specialization
Google / Coursera
Penetration Testing, IR & Forensics
IBM
Contact

Let's work
together.

Open to roles in IT operations, application support, and cybersecurity, or a good conversation about any of the above.

Also on
Nairobi, Kenya · UTC+3